Certificate II in Business
BSB20115 (CRICOS 086786E)
The BSB Business Services Training Package covers a diverse range of industries and occupations. Business Services covers a range of cross-industry functions and services supporting the commercial activities of all industries.This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.
In an organisation, s/he will handle appointments, operates the switchboard, greets visitors, attends to queries, follows up client problems, carry out routine office procedures, doing photocopying, filing, organising incoming and outgoing mail, basic computer work.
SKILLS & JOB OUTCOME
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
- Administration Assistant
- Clerical Worker
- Data Entry Operator
- Information Desk Clerk
- Office Junior
xUNITS FOR BSB20115 – CERTIFICATE II IN BUSINESS
BSBWHS201 Contribute to health and safety of self and others
BSBINM202 Handle mails
BSBIND201 Work effectively in a business environment
BSBCMM201 Communicate in the workplace
BSBWOR203 Work effectively with others
BSBWOR202 Organise and complete daily work activities
BSBWOR204 Use business technology
BSBINM201 Process and maintain workplace information
BSBINN201 Contribute to workplace innovation
BSBCUS201 Deliver a service to customers
BSBITU201 Produce simple Word processed documents
BSBITU202 Create and use spreadsheets
xDURATION & COST
52 Weeks / 4 terms
xPRE-REQUISITES FOR QUALIFICATION LEVEL
In reference to the Business Services Training Package policy on pre-requisites the Australian Academy of Commerce endeavours to bring the candidate to an appropriate level matching their skills, attributes, experiences and potential. In determining whether a candidate has the required competency for entry, the full requirements of the competency standards of the qualification are considered. These include underpinning knowledge and skills, the language, literacy and numeracy requirements and the levels of attainment of the Key Competencies with the corresponding Performance Levels of each unit of the qualification. The determination of entry requirements and progression between levels are assessed by the Principal &/or the Academic Consultant.
The Academy ensures that all qualifications lead to a work outcome with the broadest possible combination of skills and attributes for maximum employability in the business sector.