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Certificate II in Business

BSB20115 (CRICOS 086786E)

THE QUALIFICATION

The BSB Business Services Training Package covers a diverse range of industries and occupations. Business Services covers a range of cross-industry functions and services supporting the commercial activities of all industries.This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

JOB COMPETENCIES

In an organisation, s/he will handle appointments, operates the switchboard, greets visitors, attends to queries, follows up client problems, carry out routine office procedures, doing photocopying, filing, organising incoming and outgoing mail, basic computer work.

SKILLS & JOB OUTCOME

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist

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UNITS FOR BSB20115 – CERTIFICATE II IN BUSINESS

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Core Units

BSBWHS201  Contribute to health and safety of self and others  

Elective Units

BSBINM202  Handle mails

BSBIND201  Work effectively in a business environment

BSBCMM201  Communicate in the workplace

BSBWOR203  Work effectively with others

BSBWOR202  Organise and complete daily work activities

BSBWOR204  Use business technology

BSBINM201  Process and maintain workplace information

BSBINN201  Contribute to workplace innovation

BSBCUS201  Deliver a service to customers

BSBITU201  Produce simple Word processed documents

BSBITU202  Create and use spreadsheets

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DURATION & COST

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52 Weeks / 4 terms

$7000

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PRE-REQUISITES FOR QUALIFICATION LEVEL

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In reference to the Business Services Training Package policy on pre-requisites the Australian Academy of Commerce endeavours to bring the candidate to an appropriate level matching their skills, attributes, experiences and potential. In determining whether a candidate has the required competency for entry, the full requirements of the competency standards of the qualification are considered. These include underpinning knowledge and skills, the language, literacy and numeracy requirements and the levels of attainment of the Key Competencies with the corresponding Performance Levels of each unit of the qualification. The determination of entry requirements and progression between levels are assessed by the Principal &/or the Academic Consultant.

The Academy ensures that all qualifications lead to a work outcome with the broadest possible combination of skills and attributes for maximum employability in the business sector.