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STUDENT ZONE
At AAC, we offer comprehensive student support services to ensure that every student has access to the resources they need for success.
Our Student Services Team is available to assist with academic guidance, personal support, and navigating your student experience at AAC. Whether you need help with study skills, wellbeing, or adapting to life in Australia, we are here to support you.
We also provide access to all essential forms and policies, including enrolment changes, fee management, and assessment procedures, so you can easily stay informed about your rights and responsibilities.
If you ever have concerns, AAC maintains a clear and fair Complaints and Appeals Policy. This ensures that academic or non-academic matters are handled transparently, respectfully, and without disadvantage to the student.
To make your journey easier, AAC has created a dedicated International Student Hub, a central online resource where you can find information about orientation, accommodation, living costs, student visa conditions, health and safety, social activities, and ongoing support services.
ACADEMIC SUPPORT
At AAC, we want every student to succeed in their studies. If you’re struggling, we offer a wide range of support services designed to help you achieve your academic goals:
✔ Individual Study Plans – Tailored academic strategies and personalised learning plans for students needing extra guidance.
✔ Course Progress Monitoring – Regular assessments, feedback, and intervention strategies to keep you on track with your studies and visa requirements.
✔ Language & Literacy Support – Targeted assistance in English language skills, academic writing, and digital literacy for students who need extra support.
✔ Workshops & Study Groups – Additional learning opportunities covering study skills, exam preparation, research techniques, and peer learning sessions.
✔ Academic Integrity Guidance – Clear expectations and training on referencing, avoiding plagiarism, and the responsible use of digital tools and AI. Students are provided with resources, examples, and staff support to ensure honesty and fairness in all assessments.
STUDENT WELFARE
At AAC, we are committed to ensuring that all students feel safe, supported, and empowered throughout their studies. Our Student Welfare Services provide guidance on a range of personal and academic challenges, helping students maintain their well-being while achieving their educational goals.
Our Student Services Team can assist with:
✔ Accommodation support – Guidance on finding safe and affordable housing options.
✔ Health and well-being – Information on accessing medical services, mental health support, and Overseas Student Health Cover (OSHC).
✔ Financial advice – Assistance with budgeting, understanding tuition fees, and accessing financial support resources.
✔ Cultural adaptation – Support for international students adjusting to life in Australia.
✔ Work and visa support – Advice on part-time work opportunities, student visa requirements, and legal rights.
✔ Emergency assistance – Help during unexpected situations, including crisis support and referrals to external services.
We believe that a well-supported student is a successful student.
COUNSELLING SERVICES
At AAC, we understand that balancing studies, personal life, and adjusting to a new environment can be challenging. Our confidential counselling services are here to support students facing academic stress, personal challenges, mental health concerns, or cultural adjustment difficulties.
Our trained student support team can provide:
✔ Emotional and well-being support
✔ Strategies for managing stress and anxiety
✔ Guidance on work-life-study balance
✔ Support for homesickness and cultural adaptation
✔ Referrals to external professional counselling services if needed
We are committed to fostering a safe, inclusive, and supportive environment where students feel heard and valued.
CAREER SUPPORT
At AAC, we are dedicated to helping students build their careers and prepare for future employment. Whether you’re looking for part-time work, planning your career pathway, or preparing for the next step in your industry, our Career Support Services provide the guidance you need to succeed.
Our Career Advice Services include:
✔ Resume & Cover Letter Workshops – Learn how to create professional job applications tailored to your industry.
✔ Job Search Support – Guidance on finding part-time, casual, or full-time work while studying.
✔ Interview Preparation – Tips on how to confidently present yourself in job interviews.
✔ Networking Opportunities – Access to industry connections, guest speaker events, and career fairs.
✔ Pathway Planning – Explore further study options, skills development, and career progression strategies.
We encourage students to take advantage of these career services to boost their employment prospects and gain confidence in their career journey.
INTERNATIONAL STUDENT HUB
Studying in Australia is an exciting experience, and at AAC we are committed to supporting you throughout your journey.
As an international student, you are protected under the Education Services for Overseas Students (ESOS) Framework, which ensures that you receive high-quality education and the support services you need to succeed. The ESOS Act 2000 and the National Code of Practice for Providers of Education and Training to Overseas Students 2018 outline your rights and responsibilities while studying in Australia.
Our Student Services Team is here to guide you in adjusting to life in Australia, understanding your visa conditions, and accessing essential resources such as accommodation, healthcare, and academic support.
For more information, visit AAC’s International Student Hub for detailed guidance on:
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Accommodation and living costs in Sydney
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Visa conditions and compliance requirements
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Health, wellbeing, and safety (including emergency contacts and beach safety)
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Orientation, student services, and academic support
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Accessing forms, policies, and the Complaints and Appeals process
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Social activities, community connections, and life in Sydney
The International Student Hub is your central resource to help you settle in, thrive academically, and enjoy your Australian experience.
Forms & Policies
Students can access a range of important forms and policies through the Student Learner Portal or by contacting Student Services. These include:
✔ Enrolment & Course-Related Forms – Applications for enrolment, deferral, suspension, course transfer, and withdrawal.
✔ Assessment & Academic Policies – Guidelines on assessment submission, academic integrity, reassessments, and appeals.
✔ Student Code of Conduct – Expectations regarding behaviour, attendance, and academic responsibilities.
✔ Refund & Fee Policies – Information on tuition fees, payment plans, and refund eligibility.
✔ Health & Safety Policies – Guidelines on emergency procedures, safety on campus, and student well-being.
✔ Complaints & Appeals Process – Procedures for addressing grievances and resolving disputes fairly.
Complaints & Appeals
AAC is committed to providing a fair and transparent process for resolving student concerns. If you experience issues related to academic matters, administration, student services, or conduct, you are encouraged to raise them through our Complaints & Appeals Process.
Complaints Process
Students can submit a formal complaint via AAC's Improvement Action Complaint Form, regarding academic concerns, administrative issues, or misconduct. Complaints are handled confidentially and fairly, with a focus on early resolution.
Appeals Process
If a student disagrees with a decision (e.g., assessment outcome, disciplinary action, refund refusal), they can submit a formal appeal through AAC's Appeal Form. Appeals must be lodged in writing within 20 business days of the original decision.
Need Help? Contact Student Services!
If you have any questions or need assistance, visit the Student Services Office or reach out via email or phone. We’re here to help you make the most of your time at AAC!