.png)
Academic Support
At AAC, we want every student to succeed in their studies. If you’re struggling, we offer:
✔ Individual Study Plans – Tailored academic strategies for students needing extra help.
✔ Course Progress Monitoring – Regular assessments and intervention strategies.
✔ Language & Literacy Support – Assistance for students who need help with English.
✔ Workshops & Study Groups – Additional learning opportunities to improve understanding.
Student Welfare
At AAC, we are committed to ensuring that all students feel safe, supported, and empowered throughout their studies. Our Student Welfare Services provide guidance on a range of personal and academic challenges, helping students maintain their well-being while achieving their educational goals.
Our Student Services Team can assist with:
✔ Accommodation support – Guidance on finding safe and affordable housing options.
✔ Health and well-being – Information on accessing medical services, mental health support, and Overseas Student Health Cover (OSHC).
✔ Financial advice – Assistance with budgeting, understanding tuition fees, and accessing financial support resources.
✔ Cultural adaptation – Support for international students adjusting to life in Australia.
✔ Work and visa support – Advice on part-time work opportunities, student visa requirements, and legal rights.
✔ Emergency assistance – Help during unexpected situations, including crisis support and referrals to external services.
We believe that a well-supported student is a successful student.
Counselling Services
At AAC, we understand that balancing studies, personal life, and adjusting to a new environment can be challenging. Our confidential counselling services are here to support students facing academic stress, personal challenges, mental health concerns, or cultural adjustment difficulties.
Our trained student support team can provide:
✔ Emotional and well-being support
✔ Strategies for managing stress and anxiety
✔ Guidance on work-life-study balance
✔ Support for homesickness and cultural adaptation
✔ Referrals to external professional counselling services if needed
We are committed to fostering a safe, inclusive, and supportive environment where students feel heard and valued.
Career Advice
At AAC, we are dedicated to helping students build their careers and prepare for future employment. Whether you’re looking for part-time work, planning your career pathway, or preparing for the next step in your industry, our Career Support Services provide the guidance you need to succeed.
Our Career Advice Services include:
✔ Resume & Cover Letter Workshops – Learn how to create professional job applications tailored to your industry.
✔ Job Search Support – Guidance on finding part-time, casual, or full-time work while studying.
✔ Interview Preparation – Tips on how to confidently present yourself in job interviews.
✔ Networking Opportunities – Access to industry connections, guest speaker events, and career fairs.
✔ Pathway Planning – Explore further study options, skills development, and career progression strategies.
We encourage students to take advantage of these career services to boost their employment prospects and gain confidence in their career journey.
INTERNATIONAL STUDENTS
Studying in Australia is an exciting experience, and we are committed to supporting you throughout your journey. As an international student, you are protected under the Education Services for Overseas Students (ESOS) Framework, which ensures that you receive high-quality education and the support services you need to succeed. The ESOS Act 2000 and the National Code of Practice for Providers of Education and Training to Overseas Students 2018 outline your rights and responsibilities while studying in Australia.
Our Student Services Team is available to provide guidance on adjusting to life in Australia, understanding your visa conditions, and accessing essential resources.
Living in Australia
Australia is known for its diverse and inclusive society, excellent education system, and world-class student experience. As an international student, you will have access to high-quality learning facilities, stunning landscapes, and a welcoming community.
Before arriving, it is important to familiarise yourself with Australian laws and regulations that apply to international students, including:
-
Maintaining your enrolment and complying with visa requirements as set by the Department of Home Affairs.
-
Understanding your work limitations as an international student.
-
Overseas Student Health Cover (OSHC) is mandatory for the duration of your studies.
For further details, visit the Australian Government’s Study in Australia website.
Forms & Policies
Students can access a range of important forms and policies through the Student Learner Portal or by contacting Student Services. These include:
✔ Enrolment & Course-Related Forms – Applications for enrolment, deferral, suspension, course transfer, and withdrawal.
✔ Assessment & Academic Policies – Guidelines on assessment submission, academic integrity, reassessments, and appeals.
✔ Student Code of Conduct – Expectations regarding behaviour, attendance, and academic responsibilities.
✔ Refund & Fee Policies – Information on tuition fees, payment plans, and refund eligibility.
✔ Health & Safety Policies – Guidelines on emergency procedures, safety on campus, and student well-being.
✔ Complaints & Appeals Process – Procedures for addressing grievances and resolving disputes fairly.
Complaints & Appeals
AAC is committed to providing a fair and transparent process for resolving student concerns. If you experience issues related to academic matters, administration, student services, or conduct, you are encouraged to raise them through our Complaints & Appeals Process.
Complaints Process
Students can submit a formal complaint via AAC's Improvement Action Complaint Form, regarding academic concerns, administrative issues, or misconduct. Complaints are handled confidentially and fairly, with a focus on early resolution.
Appeals Process
If a student disagrees with a decision (e.g., assessment outcome, disciplinary action, refund refusal), they can submit a formal appeal through AAC's Appeal Form. Appeals must be lodged in writing within 20 business days of the original decision.
Need Help? Contact Student Services!
If you have any questions or need assistance, visit the Student Services Office or reach out via email or phone. We’re here to help you make the most of your time at AAC!